Category: hall of FAME

Sennheiser (nominated by Blow Dog)

A welcome return after such an absence, what better way to start than by awarding a straight 10/10 to Sennheiser, manufacturers of fine headphones and recording equipment. After owning a set of EH2200’s for a number of years, I was so impressed with the unit that I bought another one for my home. As luck would have it, my work units failed on the right head set. An email to Sennheiser later and my unit was on the way back to them for a free repair. No receipt, no proof, nothing – and this was […]

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By BlowDog

Creative Labs Support Centre (nominated by Caterboy)

I would like to commend the above for excellent customer service. I recentley contacted both parties with regards to a faulty volume/Fader control on my DT2500 speakers. I had purchased the speakers with a PC package through Mesh plc. Mesh’s customer service is a lot to be desired so I went straight to Cambridge Soundworks asking if they would be kind enough to replace the controller. They replied within 5 days and asked for my details as they would send a replacement free of charge. Within 14 days I received my new volume control and […]

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By BlowDog

First Direct Bank (nominated by Simon Pricket )

Always friendly, always get to speak to a real person. They’re open 24 hours, and have done silly things for me like arranged car loans at 3am while I lived in California and 3am UK time was a good time for me to call from where I was. They’ve offered (without me having to ask) to call me back when I’ve called them from abroad, in order to save me the cost of a call. They have coped admirably with my sometimes slightly bizarre banking needs, and gave us a competetive mortgage too. Much better […]

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By BlowDog

Scotthall BMW – Eastleigh, Hants (nominated by Gary Winstanley)

Most pleasurable car buying experience I have ever had. Superb facilities & friendly staff – and a reception that is actually staffed with live humans who greet you at the door and make sure you are looked after! Had to wait 12 months for the car (3 series convertible), but regular phonecalls to update me of progress, and frequent invitations to the dealership to look at paintwork & interior options (must have changed my mind 10 times!) made it as stress free as possible. The bar and Playstation console with Gran Turismo 2 in the […]

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By BlowDog

Dutch Subaru dealers selling RHD scoobs to UK owners (nominated by Robman)

Amazing service, totally friendly, even got a bunch of flowers for the missus and a toy car for the newborn sprog (he was 2 weeks old at the time). This is for everyone too. Also picked me up at the train station and drove me to the dealership. Other importers have told stories of being put up for the night in the dealer’s house, and the dealer’s wife taking the owner’s wife shopping whilst all the paperwork was done. I’ll happily do it again next time. Compare that to the UK scoob dealer I went […]

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By BlowDog

Murketts BMW of Huntingdon

Ever heard of the dealer principle inviting you in to his house for coffee? Nope, nor had I until I spoke to these guys. They really are the most accomodating guys I have ever dealt with, not only giving me the car for 2 nights, but also bringing it to me halfway, and that was after working hours. Then they washed my car. I know where I am taking my business. www.murkettsbmw.co.uk Hero rating: 9/10

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By BlowDog

John Lewis

Old fashion store that revels on old fashioned customer service. Latest equipment, superb service but not only that, they will price match anything you buy from them for up to a month after purchase. Internet, mail order, anything. Thats why I bought my Fujifilm 6800zoom from them. And a 28day money-back, no questions guarantee. What more can a growing boy want? Hero rating: 6/10

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By BlowDog

By Daniele Zedda • 18 February

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By Daniele Zedda • 18 February

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