BLOWDOG.COM » hall of FAME

Sennheiser (nominated by Blow Dog)

BlowDog — Sat, 06 Jan 2007 13:49:09 +0000

A welcome return after such an absence, what better way to start than by awarding a straight 10/10 to Sennheiser, manufacturers of fine headphones and recording equipment. After owning a set of EH2200’s for a number of years, I was so impressed with the unit that I bought another one for my home. As luck would have it, my work units failed on the right head set. An email to Sennheiser later and my unit was on the way back to them for a free repair. No receipt, no proof, nothing – and this was after owning the unit 3 years. 2 weeks later, repaired unit is returned back to me – totally free of charge. However, box is damaged and further inspection reveals a snapped extender off the unit. I send them an email and the next day the reply comes – send the unit back and they’ll have a replacement with me by Friday (this was Wednesday). Well, I forget to send the unit but they keep their promise and send me a brand new boxed version Friday morning.
Fantastic customer service, superior products and a loyalty to its fanbase like no other company I’ve ever dealt with. If you need headphones, Sennheiser are the future!

Hero rating: 10/10 (yes, that’s right – it’s perfect!)

Creative Labs Support Centre (nominated by Caterboy)

BlowDog — Sat, 06 Jan 2007 13:48:29 +0000

I would like to commend the above for excellent customer service. I recentley contacted both parties with regards to a faulty volume/Fader control on my DT2500 speakers. I had purchased the speakers with a PC package through Mesh plc. Mesh’s customer service is a lot to be desired so I went straight to Cambridge Soundworks asking if they would be kind enough to replace the controller. They replied within 5 days and asked for my details as they would send a replacement free of charge. Within 14 days I received my new volume control and all is working fine. Creative labs were also quick to reply asking me to contact Cambridge Soundworks. I feel they both deserve mentions and commending for a quick and friendly response to my problem.

Hero rating: 8/10

First Direct Bank (nominated by Simon Pricket )

BlowDog — Sat, 06 Jan 2007 13:47:23 +0000

Always friendly, always get to speak to a real person. They’re open 24 hours, and have done silly things for me like arranged car loans at 3am while I lived in California and 3am UK time was a good time for me to call from where I was. They’ve offered (without me having to ask) to call me back when I’ve called them from abroad, in order to save me the cost of a call. They have coped admirably with my sometimes slightly bizarre banking needs, and gave us a competetive mortgage too. Much better than the useless bunch at Barclays I used to be with, who didn’t want to know about anything.

Hero rating: 8/10

Scotthall BMW – Eastleigh, Hants (nominated by Gary Winstanley)

BlowDog — Sat, 06 Jan 2007 13:46:18 +0000

Most pleasurable car buying experience I have ever had. Superb facilities & friendly staff – and a reception that is actually staffed with live humans who greet you at the door and make sure you are looked after! Had to wait 12 months for the car (3 series convertible), but regular phonecalls to update me of progress, and frequent invitations to the dealership to look at paintwork & interior options (must have changed my mind 10 times!) made it as stress free as possible. The bar and Playstation console with Gran Turismo 2 in the corner were used often and they always had biscuits/drinks & toys on hand for the kids.

Hero rating: 7/10

Dutch Subaru dealers selling RHD scoobs to UK owners (nominated by Robman)

BlowDog — Sat, 06 Jan 2007 13:44:14 +0000

Amazing service, totally friendly, even got a bunch of flowers for the missus and a toy car for the newborn sprog (he was 2 weeks old at the time). This is for everyone too. Also picked me up at the train station and drove me to the dealership. Other importers have told stories of being put up for the night in the dealer’s house, and the dealer’s wife taking the owner’s wife shopping whilst all the paperwork was done. I’ll happily do it again next time. Compare that to the UK scoob dealer I went to… Well, let’s just say I didn’t buy from them :o)

Hero rating: 9/10

Murketts BMW of Huntingdon

BlowDog — Sat, 06 Jan 2007 13:27:58 +0000

Ever heard of the dealer principle inviting you in to his house for coffee? Nope, nor had I until I spoke to these guys. They really are the most accomodating guys I have ever dealt with, not only giving me the car for 2 nights, but also bringing it to me halfway, and that was after working hours. Then they washed my car. I know where I am taking my business.

www.murkettsbmw.co.uk

Hero rating: 9/10

John Lewis

BlowDog — Fri, 05 Jan 2007 17:15:12 +0000

Old fashion store that revels on old fashioned customer service. Latest equipment, superb service but not only that, they will price match anything you buy from them for up to a month after purchase. Internet, mail order, anything. Thats why I bought my Fujifilm 6800zoom from them. And a 28day money-back, no questions guarantee. What more can a growing boy want?

Hero rating: 6/10