I would like to commend the above for excellent customer service. I recentley contacted both parties with regards to a faulty volume/Fader control on my DT2500 speakers. I had purchased the speakers with a PC package through Mesh plc. Mesh’s customer service is a lot to be desired so I went straight to Cambridge Soundworks asking if they would be kind enough to replace the controller. They replied within 5 days and asked for my details as they would send a replacement free of charge. Within 14 days I received my new volume control and all is working fine. Creative labs were also quick to reply asking me to contact Cambridge Soundworks. I feel they both deserve mentions and commending for a quick and friendly response to my problem.
Hero rating: 8/10
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